Cancellation and Refund Policy
How cancellations, rescheduling and refunds work for your sessions and packages.
Last updated: July 2, 2026. This policy is part of the Terms and Conditions.
1. Cancellation and rescheduling
You may cancel or reschedule a session free of charge up to 24 hours before the scheduled time. Cancellations made within that window may result in the session being charged, as explained below.
2. Rescheduling limit
Each session may be rescheduled up to 2 times, provided the notice period above is respected. Once that limit is exceeded, the session will be considered used.
3. No-show
If you do not attend your session and did not provide the required notice, the full session fee will be charged and no refund will be due. This allows us to respect the time reserved by your therapist.
4. Refund window
You may request a refund for a session or plan within 48 hours after purchase. After that period, the amount will not be refunded in cash; it will become a credit valid for 6 months toward future sessions.
5. Refund processing times
When a refund is due, the time it takes to appear depends on the payment method used:
- Credit or debit card: 5 to 10 business days, depending on your card issuer.
- Other payment methods: according to the applicable provider’s processing times.
6. Package and session-credit validity
Session packages and credits are valid for 12 months from purchase. They are not refundable after the refund window expires, but they may be transferred to another person after notifying our team.
7. First-session guarantee
Where applicable, we offer a first-session guarantee: if you are not satisfied, you may request a new therapist assignment or a refund for that first session within 24 hours after it ends. Check the terms in effect at the time of purchase.
8. How to request a cancellation or refund
To cancel, reschedule or request a refund, email us at [email protected] or contact us on WhatsApp at +1 (572) 221-6324. Include your name, the session or plan involved, and the reason for your request. We will confirm the next steps as soon as possible.